Refund Policy
  1. General Policy At Truck Zone LLC, we strive to provide high-quality services to our clients. Our general policy is that payments for services rendered are non-refundable. This includes monthly parking fees, office rentals, and wash services. However, we understand that exceptional circumstances may arise, and we are committed to fairness and customer satisfaction.
  2. Specific Scenarios
    - Monthly Rentals: Once payment is made for parking or office rentals, it is considered final and non-refundable unless the service was not provided as specified in the contract.
    - Service Errors: If you are charged for a service that was not provided, or if the service was provided incorrectly (e.g., wrong service type), you may be eligible for a refund. Please contact us within 3 business days of the service date to report such issues.
    - Quality Issues: For wash services, if you are dissatisfied with the quality of cleaning, please report the issue within 24 hours of the service. We may offer a re-wash or a partial refund depending on the situation and at our discretion.
    - Cancellation of Services: If you need to cancel a recurring service, such as monthly parking or office rentals, please notify us at least 30 days in advance. Refunds for cancellations are not typically provided, but remaining days after the notice period may not be billed if no services are used.
  3. Refund Process
    To request a refund, follow these steps:
    - Contact Us: Reach out to our customer service team via email at billing@truckzonellc.com or call us at 517-769-1399.
    - Provide Details: Include your name, service date, description of the service, and reasons for requesting a refund.
    - Documentation: Submit any relevant documentation or evidence, such as receipts or photos, that may support your claim.
    - Review Process: We will review your request and get back to you within 7 business days. We may contact you for further information.
  4. Refund Method Refunds will be processed in the same manner as the original payment was made, unless otherwise agreed upon. Please note that refund processing times may vary depending on the payment method and banking institutions.
  5. Limitations
    - Time Frame: Refund requests must be made within a specific time frame from the service date as outlined above.
    - Legal Rights: Nothing in this policy affects any legal rights you may have under consumer protection laws that cannot be contractually altered or waived.
  6. Amendments This policy may be updated or amended from time to time to reflect changes in our practices or legal requirements. Any updates will be effective immediately upon posting on our website.
  7. Contact Us
    For refund inquiries or further information about our refund policy, please contact us:
    Truck Zone LLC
    Phone: 517-769-1399
    Email: billing@truckzonellc.com
    Address: 8140 Mark Twain St, Detroit, MI 48228